城市电商物流服务标准体系构建研究

Research on the Construction of Urban E-commerce Logistics Service Standard System

通过构建城市电商物流公共服务平台,梳理电商物流服务业价值链以及主要过程,运用标准化的技术与方法,采用服务业组织标准体系框架构建电商物流服务的标准体系,包括基础通用标准、服务保障标准和服务提供标准,为电商物流服务标准化建设,提升电商物流服务规范化水平提供理论依据。文章最后从标准化机构、专业人员、领导作用以及评价机制等方面提出电商物流服务标准体系运行建议。

By building a public service platform for urban e-commerce logistics,combing the value chain and main processes of e-commerce logistics service industry,using standardized technologies and methods,and adopting the framework of service industry organization standard system,the standard system of e-commerce logistics services is built,including basic general standards,service guarantee standards and service provision standards,to provide theoretical basis for the standardization construction of e-commerce logistics services and improve the standardization level of e-commerce logistics services.Finally,the article puts forward suggestions on the operation of e-commerce logistics service standard system from the aspects of standardization institutions,professionals,leadership and evaluation mechanisms.