质量改进在医院药学管理中的实施效果分析

Analysis on the Effect of Quality Improvement in Hospital Pharmacy Management

目的分析在医院药学管理当中应用质量改进的实施效果。方法选取2020年1月—2021年12月长沙市中医医院20名药学工作者作为研究对象。2020年1—12月采用常规药学管理方法,设为参照组;2021年1—12月采用质量改进药学管理方法,设为观察组,并分别在观察组与参照组中各抽取40例患者。对两组药学工作者的管理评分(隔离防护、消毒灭菌、污物处理、无菌操作)、药学管理质量(药品调配成功、服务质量、工作效率、分层管理)、不良事件发生率(药品使用差错、医疗矛盾、投诉)进行展开分析与讨论。结果观察组管理评分、药学管理质量相比于参照组更高,差异有统计学意义(P<0.05);观察组不良事件发生率相较于参照组更低,差异有统计学意义(P<0.05)。结论在医院药学管理采用质量改进方式,能提升医院药学管理质量水平。

Objective To analyze the effect of applying quality improvement in hospital pharmacy management.Methods A total of 20 pharmaceutical workers in Changsha Tranditional Chinese Medicine Hospital from January 2020 to December 2021 were selected as the research subjects.From January to December 2020,the conventional pharmaceutical management method was used and set as the reference group,and from January to December 2021,the quality improvement pharmaceutical management method was set as the observation group,and 40 patients were selected from the observation group and the reference group respectively.The management score(isolation and protection,disinfection and sterilization,dirt treatment,aseptic operation),pharmaceutical management quality(successful drug deployment,service quality,work efficiency,stratified management),and the incidence of adverse events(drug use errors,medical conflicts and complaints)were analyzed and discussed.Results The management score and pharmacy management quality in observation group were higher than the reference group,the difference was statistically significant(P<0.05),and the incidence of adverse events in observation was lower than the reference group,the difference was statistically significant(P<0.05).Conclusion Quality improvement in hospital pharmacy management can improve the quality of hospital pharmacy management.