逆境中何以建言?成就目标视角下员工建言韧性的形成机制与作用效果

How do employees engage in voice behavior despite adversity?Understanding the formation and outcomes of voice resilience from the perspective of achievement goal

在动态复杂的商业环境中,员工建言对于组织发展具有重要的意义。以往的建言研究普遍认为,当环境不支持建言时员工会减少建言行为。然而,并非所有员工都会在逆境中放弃建言,有的员工甚至会在逆境中表现出更多的建言行为。为了回答员工何以在逆境中持续建言这一基本问题,探索员工在逆境中持续建言的形成机制和作用效果,本文将首先探讨建言韧性的概念内涵,并开发建言韧性的测量工具。然后,以成就目标理论为基础,对三种目标定向促进或者抑制员工建言韧性的路径和条件做出分析。最后,探讨建言韧性对员工后续建言行为和领导者建言采纳的影响。本文回应并拓展了建言研究的前沿问题,也为组织了解和培养员工的建言韧性提供实践启示。

Employee voice has become increasingly important to organizational development in the dynamic and complex business environment.Prior research has demonstrated that employees become less likely to engage in voice behaviors when the work environment is unsupportive of such behaviors.Nevertheless,some employees constantly exhibit voice behavior despite adversity,and sometimes adversity may even foster more voice behaviors.To answer how employees can continue to speak up in adversity,this research first explores the concept and develops a scale for voice resilience.Second,basing on the achievement goal theory,this research proposes the formation mechanism of voice resilience and its boundary condition.Third,this research examines the influence of voice resilience on employees’subsequent voice behavior and leaders’voice endorsement.By doing so,this study advances the frontiers of voice research and provide practical implications for organizations to understand and cultivate employees’voice resilience.