制度、能力与服务绩效:社会组织社区服务的三维分析框架

Institutional Environment, Organizational Capacity, and Service Performance: a Three-dimension Analytical Framework of Social Organization’s Community Service

通过构建制度—能力—服务绩效的分析框架,揭示了制度环境和组织能力要素对服务绩效的作用机制。影响社会组织社区服务绩效的制度由正式制度和非正式制度构成,正式制度可以划分为管控型制度和支持型制度,非正式制度包括社区共同体意识、政府以及公众对社会组织的认同度。将社会组织能力解构为使命驱动能力、内部治理能力、服务供给能力以及资源链接能力,四大能力彼此耦合,既深受制度环境的影响,又决定着社区服务绩效。制度环境与社会组织能力可相互支持、相互促进,伴随着制度环境的优化和组织能力的增强,社会组织社会服务绩效将随之提高。

A three-dimension analytical framework has been constructed to analyze the influence of institutional environment and organizational capacity on service performance. Exerting an influence on the community service performance of social organizations, institutional environment consists of formal and informal institutions, with the former comprising of regulation-based and support-based ones, and the latter including community awareness, governments, and public identity of social organizations. Organizational capacity can be divided into the ability of mission driving, internal governance, resource acquisition and service supplying. Fused together, the four kinds of ability are influenced by institutional environment while determining community service performance. Institutional environment and social organizational capacity support and promote each other. And with the refinement of institutional environment and the enhancement of social organizational capacity, the service performance of social organizations will accordingly be improved.