授权与回应:数字赋能基层政策执行研究——以L市心连心服务中心为例

Authorization and Response:Research on Digitalization Empowering Grassroots Policy Implementation——Based on the Case Study of HTH Service Center in City-L

授权与回应是基层政策执行的关键环节,也是数字赋能需要解决的重点内容。数字赋能前,基层政策执行通常处于“黑箱”状态,这既不利于上级部门授权,又不利于基层政策执行部门回应。数字赋能后,基层政策执行过程的事前、事中以及事后阶段都得到不同程度的改进,政府部门的组织结构与运作模式产生了相应的变化。然而,针对授权与回应,数字技术仍有无法发挥作用的地方。数字技术平台的非完全覆盖、上级部门领导的个人偏好与基层政策执行部门工作人员的配合情况,都会影响基层政策执行的效力。通过L市心连心服务中心的案例分析,研究发现:唯有对比数字赋能基层政策执行过程前后的变化,厘清数字赋能的优势与缺陷,制度优势才能更好地转化为治理效能。

Authorization and response are the key part of grassroots policy implementation,and also the key content of digitalization empowering.Before digitalization empowering,grassroots policy implementation was in Black Box.It didn t benefit both superior department's authorization and grassroots policy implementation department's response.After digitalization empowering,the process of grassroots policy implementation was improved.Government s organization structure and operation pattern were changed too.However,there are still areas where digital technology cannot play a role in empowering and responding.Effectiveness of grassroots policy implementation can be affected by incomplete coverage of digital technology platform,personal preference of superior department leaders and cooperation of grass-roots policy implementation department'staff.Through the case study of HTH Service Center in City-L,we found that only by comparing the changes before and after the implementation of digital empowerment grassroots policies and clarifying the advantages and disadvantages of digital empowerment can institutional advantages be better transformed into governance effectiveness.