公立医院行政后勤部门绩效分配的实践与思考——以浙江省L公立医院为例

Reflections on bonus distribution planning in the administrative and logistics departments of public hospitals:a case study of a public hospital in Zhejiang

行政后勤部门是公立医院医疗运行的保障和服务部门,其工作质量、工作效率对医疗有序运行至关重要,在提升医院核心竞争力和品牌经营等医院发展方面有重要影响。由于其职责轻重、工作难度、岗位关键性难以量化及评估,在医院绩效改革过程中存在较大难度。文章以浙江L公立医院为例,通过对行政后勤部门的“质”和“量”进行全面、综合评估,并运用“两评价一考核”的绩效分配模式,正确评价部门、员工的“价值”与“贡献”,提高工作质量和效率,有效提升了医院管理效能。

The administrative and logistics departments take charge of the logistics and management of a hospital,and so their operation quality and efficiency are critical not only for the normal operation of the hospital but also for the hospital development in terms of raising its core competency and improving its brand.The problems in qualifying their administration,service and criticality implicate hospital performance reforms.To have a trial on the problems by taking L public hospital in Zhejiang as an example,this paper comprehensively evaluates the quality and quantity of administrative and logistics departments by using the performance-based distribution model of“two evaluations and one assessment”,for the purpose of improving the service quality and management efficiency of the hospital.