数字治理驱动治理重心下移的机制分析——以北京市“接诉即办”改革为例

Focus Mechanism Analysis of How Digital Governance Driving the Downward Shift of Urban Governance Focus: Taking the Reform of “Responding to Public Complaints Immediately” in Beijing for Example

数字治理驱动治理重心下移并进行技术赋能的关键,是形成有效的治理机制。在北京“接诉即办”的改革中,这些机制及其作用主要表现为三个方面:一是政府层级关系上纵向整合机制,压缩了“中间管理层级”,使政府纵向层级关系呈现出弹性的结构状态;二是基层“条块”关系上横向整合机制,将科层制自上而下的规则驱动转变为直接面向社会的解决问题驱动,推进“条块”关系的高效整合与协同;三是国家与社会关系上的内外整合机制,打破科层体系的封闭状态,动员多方力量参与社会治理,增强了科层体系对社会的整合力与回应性。这三重机制构成了数字治理有效驱动治理重心下移并进行技术赋能的基本路径。

The key process of digital governance to drive the downward shift of governance focus and empower technologies is to form an effective governance mechanism. In the reform of “responding to public complaints immediately” in Beijing, these mechanisms and their functions are mainly manifested in three aspects: The first is the integration mechanism of vertical layers in government, which compacts “the management level in the middle” and makes the vertical government layers present an elastic structure condition. The second is the horizontal integration mechanism on the relation of “Tiao-kuai” at the grassroots level. It turns the bureaucracy’s rules-driven mode into the problem-solving drive mode that directly confronting the public, and that promotes the efficient integration and synergy of “Tiao-kuai” relation. The last is the internal and external integration mechanism in the relationship between the state and society which breaks the closed condition of the bureaucratic system, mobilizes various forces to participate in social governance, and enhances the integration and responsiveness of the bureaucratic system to society. The triple mechanisms constitute the basic path of the downward shift of urban governance focus and empower the technology.