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细节管理在消毒供应室管理中对护理质量的影响 被引量:10

Influence of Details Management on Nursing Quality in Disinfection Supply Room Management
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摘要 目的 探究实施消毒供应室细节管理的临床应用效果及对安全问题识别能力影响,从而为临床消毒供应室规范化管理标准制定提供有效参考。方法 以2020年7月—2021年6月为研究时段对广东省佛山市妇幼保健院供应室护理工作人员开展平行对照研究,根据时间界限设置分组,前半年(2020年7—12月)为对照组,实施常规护理管理(护理人员12名),后半年(2021年1—6月)为观察组,实施细节管理(护理人员12名)。对比指标:护理管理质量评分、临床满意度评分、不良问题发生率。结果 相较对照组结果,观察组护理质量(风险防范意识、服务意识、安全识别能力)评分显著高于对照组,同时观察组在服务、发放、包装、回收等方面的满意度明显更高,且观察组器械发放错误、清洗不合格、灭菌不合格、包装不合格的发生率显著低于对照组,差异有统计学意义(P <0.05)。结论 在医院供应室实施细节管理可从整体上增强护理服务质量及临床满意度,降低不良问题发生风险,具有积极的临床意义。 Objective To explore the clinical application effect of implementing detailed management of disinfection and supply room and its impact on the ability to identify safety problems,so as to provide an effective reference for the formulation of standardized management standards of clinical disinfection and supply room.Methods A parallel control study was conducted on the nursing staff in the supply room of Foshan Maternal and Child Health Hospital l in Guangdong Province from July 2020 to June 2021.Groups were set according to the time limit.The first half year(July to December 2020) was the control group,routine nursing management(12nursing staff) was implemented,and the second half year(January to June 2021) was the observation group,and detail management(12nursing staff) was implemented.Comparative indicators:nursing management quality score,clinical satisfaction score,incidence of adverse problems.Results Compared with the results of the control group,the score of nursing quality(risk prevention awareness,service awareness,safety identification ability) in the observation group were significantly higher,while the satisfaction of the observation group in terms of service,distribution,packaging,recycling,etc.were significantly higher,and the incidence of equipment distribution errors,unqualified cleaning,unqualified sterilization,unqualified packaging in the observation group was significantly lower,the differences were statistically significant(P < 0.05).Conclusion The implementation of detail management in the hospital supply room can enhance the quality of nursing service and clinical satisfaction as a whole,and reduce the risk of adverse problems,which has positive clinical significance.
作者 杨冬梅 郑里乐 范玮琴 YANG Dongmei;ZHENG Lile;FAN Weiqin(Supply Room,Foshan Maternal and Child Health Hospital,Foshan Guangdong 528000,China)
出处 《中国卫生标准管理》 2022年第20期177-180,共4页 China Health Standard Management
关键词 消毒供应室 细节管理 护理管理 管理质量 安全问题识别能力 满意度 disinfection supply room detail management nursing management management quality ability to identify safety problems satisfaction
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