智能语音自动呼叫系统在预防接种工作中的应用

Application of intelligent voice automatic call system in vaccination

目的 比较使用智能语音自动呼叫系统与使用人工电话、短信通知等传统提醒模式,疫苗接种及时率和接种合格率等指标差异,为提高预防接种工作效率,减轻医务人员工作负担提供科学依据。方法 将智能语音自动呼叫系统和疫苗接种信息系统对接,采用整群抽样方法,收集安庆市宿松县妇幼保健所2017年1—8月(未使用智能语音自动呼叫系统)和2019年1—8月(使用智能语音自动呼叫系统)接种数据,比较儿童疫苗接种不同预约方法对疫苗的及时接种率、合格接种率、延迟接种天数的影响。结果 2019年累计及时接种率为58.93%,较2017年上升9.45个百分点,及时接种率上升19.09%,差异有统计学意义(χ^(2)=365.649,P<0.001);2019年合格接种率为93.11%,较2017年上升3.72个百分点,合格接种率上升4.16%,合格接种率差异有统计学意义(χ^(2)=175.194,P<0.001);2019年平均延迟接种78.16 d,较2017年减少32.09 d,减少29.10%。结论 智能语音自动呼叫系统使用成本低,操作便捷,使用后能提高适龄儿童疫苗接种质量。

Objective To compare the differences in vaccination timeliness and vaccination pass rate between the use of intelligent voice automatic call system and the use of traditional reminder modes such as artificial telephone and SMS notification, so as to provide scientific basis for improving the efficiency of vaccination and reducing the workload of medical staff.Methods The intelligent voice automatic call system was connected with the vaccination information system. The cluster sampling method was used to collect vaccination data from January to August 2017( before the use of the intelligent voice automatic call system) and from January to August 2019( after the use of the intelligent voice automatic call system) at the Maternal and Child Health Care Center of Susong County, Anqing City. To compare the effects of different appointment methods for childhood vaccination on timely vaccination rates, pass rates, and days of delayed vaccination.Results The cumulative timely vaccination rate in 2019 was 58. 93%, an increase of 9. 45 percentage points compared with 2017, and the timely vaccination rate increased by 19. 09%, with a statistically significant difference(χ^(2) = 365. 649, P<0. 001). The qualified vaccination rate in 2019 was 93. 11%, an increase of 3. 72 percentage points compared with 2017, and the qualified vaccination rate increased by 4. 16%. The difference in qualified vaccination rate was statistically significant(χ^(2) = 175. 194,P<0. 001). The average delay in vaccination in 2019 was 78. 16 d, which is 32. 09 d(29. 10%) less than in 2017.Conclusion The intelligent voice automatic call system has the advantages of low cost and convenient operation, which can improve the quality of vaccination for children of appropriate age.