以微信为基础的CT增强检查流程在CT增强检查患者中的应用

Effects of WeChat-based process in patients undergoing CT enhanced examination

目的:探讨以微信为基础的CT增强检查流程对CT增强检查患者检查效率的影响。方法:采用随机抽样法,选取2019年1月—2020年12月在吉林大学中日联谊医院放射线(介入)科接受CT增强检查的178例患者为研究对象,其中以2019年1—12月的87例患者为对照组,以2020年1—12月的91例患者为观察组,对照组患者实施常规流程,观察组患者实施以微信为基础的CT增强检查流程。采用简式患者满意度量表(PSQ-18)、中国职业紧张反应量表(COSS)对患者进行调查,比较两组患者CT增强检查效率、患者满意度及医护人员职业紧张感。采用随机抽样法,选取2019年1月—2020年12月就职于吉林大学中日联谊医院放射线(介入)科的12名医护人员为研究对象,调查流程优化对医护人员工作状况的影响。本研究针对医护人员共发放问卷12份,回收有效问卷12份,有效回收率为100.00%。结果:观察组患者预约时间、等待时间、检查前准备时间及总检查时间均短于对照组,差异有统计学意义(P<0.01);除随访人员人际交流能力和随访人员的沟通水平2个领域之外,观察组患者PSQ-18各领域评分及总分均高于对照组,差异有统计学意义(P<0.05);观察组医护人员COSS各领域评分及总分均低于对照组,差异有统计学意义(P<0.05)。结论:以微信为基础的CT增强检查流程有助于提升CT增强检查患者的检查效率,并可提高患者满意度,减轻医护人员职业紧张感。

Objective To explore the effects of WeChat-based CT enhanced examination process on the examination efficiency of patients undergoing CT enhanced examination.Methods Totally 178 patients who received CT enhanced examination in the Department of Radiology(Intervention),China-Japan Union Hospital of Jilin University from January 2019 to December 2020 were selected by random sampling,of which 87 patients from January to December 2019 were included in the control group,while 91 patients from January to December 2020 were included in the observation group.Patients in the control group were subjected to routine procedures,while patients in the observation group were subjected to WeChat-based enhanced CT examination procedures.The Patient Satisfaction Questionnaire Short Form(PSQ-18)and China Occupational Strain Scale(COSS)were used to investigate the patients and compare the CT-enhanced examination efficiency,patient satisfaction and occupational tension of medical staff between the two groups.Totally 12 medical staff who worked in the Department of Radiation(Intervention)of China-Japan Union Hospital of Jilin University from January 2019 to December 2020 were selected by random sampling to investigate the impact of process optimization on the working conditions of medical staff.A total of 12 questionnaires were distributed to medical staff in this study,and 12 valid questionnaires were recovered,with an effective recovery rate of 100.00%.Results The appointment time,waiting time,preparation time before examination and total examination time of the observation group were all shorter than those of the control group,and the difference was statistically significant(P<0.01).In addition,the PSQ-18 scores and total scores of patients in the observation group were higher than those in the control group,except for interpersonal communication skills of the follow-up personnel and the communication level of the follow-up personnel,and the difference was statistically significant(P<0.05).The COSS scores and total scores of medical staff in the observation group were lower than those in the control group,and the difference was statistically significant(P<0.05).Conclusions The WeChat-based CT enhanced examination process can help improve the inspection efficiency among patients undergoing CT enhanced examination,improve patient satisfaction,and reduce the occupational tension of medical staff.