公立医院门诊高质量发展路径探索

Discussion and practice of high-quality development path of outpatient service in public hospitals

基于国务院办公厅印发的《关于推动公立医院高质量发展的意见》,作者以体系创新、技术创新、模式创新、管理创新为发展总则,以安全性、有效性、以患者为中心、公平性、经济性和及时性为门诊高质量发展目标,结合"医疗质量管理路径"3大属性,从技术质量、服务质量、管理质量3个方面,探讨高质量发展的提升路径和具体实践,以供同行参考。

Based on the documents issued by the General Office of the State Council,the authors took system innovation,technological innovation,mode innovation and management innovation as the general principles of development,took safety,effectiveness,patient centered,fairness,economy and timeliness as the goal of high-quality development of outpatient services,and combined the three attributes of"medical quality management path"to explore the improvement path and specific practice of high-quality development from three aspects of technical quality,service quality and management quality for reference of peers.