患者网络健康信息沟通意愿及行为调查

A Survey of Patients'Willingness and Behavior in Online Health Information Communication

通过网络问卷平台搜集855份样本,探索患者与医生进行网络健康信息沟通的意愿和行为特点。结果显示,55.09%的受访患者曾向医生提及就诊前搜索过网络信息,其中有40.13%的医生比较反感患者上网搜索信息,仅19.66%的医生支持患者就诊前的搜索行为。83.39%的受访患者有向医生咨询网络信息的意愿,却只有46.78%的受访患者向医生咨询过网络信息,其中有40.00%的受访患者表示医生态度积极,但5.50%的受访患者表示医生从没回答过他们有关网络健康信息的提问。影响患者与医生沟通网络健康信息的因素主要有担心影响医患关系和医疗效果、医患沟通条件不足等。应该积极推进线上、线下相结合的医患沟通模式,为医患关系促进提供帮助。

855 questionnaires were collected through the online questionnaire platform to investigate the willingness and behavior in online health information communication among patients and doctors.The results showed that 55.09%of the interviewed patients told doctors that they had searched for information about related diseases through the Internet before seeing a doctor.Such behavior was antipathetic to 40.13%of the doctors;only 19.66%of doctors supported it.About 83.39%of the interviewed patients indicated that they were willing to consult the doctors about the information searched on the Internet,but only about 46.78%of them did during the actual visit,of which 40.00%said that the doctors actively provided them with consulting services,and 5.50%said that the doctors never answered their questions about the online health information.Major influencing factors included the concern of doctor-patient relationship,treatment effect,and insufficient doctor-patient communication condition.Online and offline doctor-patient communication mode was suggested to help promote doctor-patient relationship.