精益医疗管理数字化平台应用现状及影响因素分析

Analysis on application status and influencing factors of digital platform for lean medical management

目的探讨广东省中医院精益医疗数字化平台使用现状及影响因素。方法采用线上和线下调查相结合的方式,于2020年3月2日—4月30日通过问卷星进行网络调查,6月16—19日进行现场调查。结果共收回问卷169份,有效问卷150份。平台的总体了解程度平均得分为(3.63±0.86)分,其中精益改善模块的了解程度和使用程度均为最高;平台的总体验平均得分为(4.00±0.71)分,其中“功能价值”体验最好,“交互效果”体验最差;平台使用意愿平均得分为(4.56±0.60)分;平台满意度平均得分为(8.26±1.49)分。调查对象的不同院区、岗位以及教育程度对平台使用体验有显著性影响。影响平台使用的具体因素有时间、资源更新频率、操作流程、平台宣传等。结论用户对当前平台总体满意度和使用体验较高,但交互体验较低;影响平台使用体验因素有院区、岗位以及教育程度。

Objective This paper discusses the current situation and existing problems of lean medical digital platform in Guangdong Hospital of Traditional Chinese Medicine.Methods Online and offline methods were used to conduct online survey through questionnaire star from March 2 to April 30,2020,and on-site survey from June 16 to 19.Results A total of 169 questionnaires were collected and 150 valid questionnaires were collected.The average score of the overall understanding of the platform was(3.63±0.86),and the degree of understanding and use of the lean improvement module were the highest.The average total experience score of the platform was(4.00±0.71),of which the“functional value”experience was the best,and the“interaction effect”experience was the worst.The average score of willingness to use the platform was(4.56±0.60).The average score of platform satisfaction was(8.26±1.49).The different campus,position and education level of the respondents have a significant impact on the experience of using the platform.The specific factors affecting the use of the platform include time,resource update frequency,operation process,platform publicity,etc.Conclusion Users’overall satisfaction and use experience of the current platform are relatively high,but the interactive experience is relatively low;the factors that affect the experience of using the platform include hospital district,post and education level.