利用信息技术再造急诊入院管理流程

Reengineering emergency admission management process by information technology

目的优化急诊入院管理流程,减少急诊医护人员的工作量,同时提升医院服务品质和患者满意度。方法利用信息技术整合信息系统,再造急诊入院管理流程的方法,以获得合理优化急诊医护人员和入院服务中心的工作范围,提高急诊入院管理水平。结果通过急诊入院管理系统的数据信息流转,彻底解决了需线下电话沟通的问题,系统间的信息交互完全替代了人工传话的传统工作,释放了医疗资源,实现了信息实时化、准确化、智能化。急诊入院管理系统能实时记录患者在急诊科滞留时间、候床时间、实际签床时间等。结论信息技术是当前医院流程再造的最有效手段,通过该院急诊科的实践,显著优化了患者救治流程,降低了多环节医护工作量,提升了医院核心能力。

Objective To optimize the emergency admission management process for reducing the workload of emergency medical staffs and at the same time improving the hospital service quality and patient satisfaction.Methods The information technology was used to integrate the information system and reengineer the emergency admission management process to obtain the results of reasonably optimizing the work scope of emergency medical staffs and admission service center,and improve the level of emergency admission management.Results Through the data information flow of emergency admission management system,the problem of offline telephone communication was completely solved.The information interaction between systems completely replaced the traditional work of manual communication,the medical resources were freed up,the information real-time,accuralization and intelligentization were realized.The emergency admission management system could real-time record the patient’s stay time in the emergency department,bed waiting time,actual bed signing time,etc.Conclusion The information technology is the most effective means of hospital process reengineering,and significantly optimizes the patient treatment process through the practice of emergency department of our hospital,it reduces the workload of multi link medical care and improves the core competence of the hospital.