新质量观下开放教育支持服务体系构建探索

On the Construction of Open Education Support and Service System in the Perspective of New View of Quality

在开放教育转型升级中,明晰的质量观是办学本心与教育本质的回归。本文探讨开放教育支持服务中构建以新质量观为统领,运用服务管理理论,聚焦学习者需求,强化服务意识和服务职能,建设以高质量课程资源、高密度信息服务、高素质教师队伍和高效率技术支持为支撑的支持服务体系。

During the process of transformation and upgrading of open education,the clarity and distinctness of quality view are the demand of natural conscience and return to the essence of education.This article shall discuss the construction of an overall supporting and service system led by the new quality view,guided by the theory of service administration,focused on the demand of learners by strengthening the concept and function of customer service,constructing high quality course resources,high density information service,high quality teaching staff and high efficiency technical support.