在线政务服务的数字包容:挑战及实现路径

Digital Inclusion of Online Government Services:Challenges and Implementation Paths

在线政务服务促使政府公共服务供给方式发生巨大变化,与此同时,也产生了数字社会中的新型弱势群体。以解构计划行为理论为研究视角,从行为态度、主观规范、感知行为控制三个层面剖析了我国在线政务服务数字包容面临的困境,认为政府未来应增强公民认同,激发内生动力;培育公民社会关系网络,多元主体共筑驱力;提升公民信息能力,强化资源助力,贯彻以人为本的价值导向,从而减轻数字鸿沟问题,构建包容性的在线政务服务。

With the further development of online government services,the supply of public services has undergone great changes.At the same time,there are also new vulnerable groups in the digital society.From the perspective of decomposed theory of planned behavior model(DTPB),it analyzes the challenges of digital inclusion at the present stage.It analyzes the practice of government services in promoting digital inclusion in China from three aspects:behavior attitude,subjective norm and perceived behavioral control.It holds that government should enhance citizens’identity and stimulate endogenous motivation,foster civil society networks and build a driving force jointly by diverse subjects,cultivate citizens’information capacity and improve resource support.Furthermore,government should implement the people-oriented value,so as to reduce the problem of digital exclusion and build digital inclusive online government services.