摘要
为全面解决城市燃气企业客服领域在业务模式、组织架构、流程制度、业务执行、信息化支撑方面的问题,建设数字客服平台。对数字客服平台设计与成效进行介绍。
In order to comprehensively solve the problems in the business model,organizational structure,process system,business implementation and information support in the field of customer service of city gas enterprises,a digital customer service platform is built.The design and effect of the digital customer service platform for city gas enterprises are introduced.
出处
《煤气与热力》
2023年第1期V0044-V0046,共3页
Gas & Heat
关键词
城市燃气企业
数字客服平台
网格化管理
用户画像
city gas enterprise
digital customer service platform
grid management
user portrait
