有话好好说:建言者情绪、建言类型对上级采纳建言的影响及其内在机制

The Impact of Voicer’s Emotion and Voice Type on Superiors’ Attitude and the Mechanism of How the Impact Works

员工通过建言向上级指出问题或提出想法,被上级采纳才能真正发挥作用。基于情绪即社会信息模型,分析了建言者情绪和建言类型对上级采纳建言的影响及其内在机制。以133名管理人员为样本,采用模拟情境实验,2(积极情绪/消极情绪)×2(促进性建言/抑制性建言)被试间设计,结果发现:建言者情绪的主效应显著,上级更多采纳以积极情绪提出的建言;建言类型的主效应显著,上级更多采纳促进性建言;建言者情绪和建言类型的交互效应显著,当建言者提出抑制性建言时,建言者情绪对上级采纳建言的影响更大;建言者情绪、建言类型及其交互效应通过感知的建言者忠诚的中介作用影响上级采纳建言。最后,讨论了研究的理论贡献与管理启示,并提出了未来研究方向。

Employees’ any suggestion to their superiors can not bear fruit unless it is adopted.Based on the theory of emotions as social information,we analyze the influence of voicer’s emotion and voice type on superiors’ attitude and the internal mechanism of how the influence works.133 managers are invited to participate in our scenario-based experiment.A 2(positive emotion/negative emotion) × 2(promotive voice/prohibitive voice) between-subject design is employed.The results show that the main effect of voicer’s emotion is significant and more suggestions voiced with a positive emotion are taken;the main effect of voice type is significant and more promotive voices are taken;the interactive effect between voicer’s emotion and voice type is significant;loyalty mediates the impacts that voicer’s emotion,voice type and the interactive effect between them have on superiors’ attitude.The theoretical contributions and empirical implications of this study are discussed finally.