基于Kano模型的儿科药学教学质量提升的关键要素

An Analysis of Key Factors for Improving the Teaching Quality of Pediatric Pharmacy Based on Kano Model

目的 运用Kano模型,探索儿科药学教学质量提升的关键要素。方法 选取2021年10月至2022年6月于昆明市儿童医院药剂科实习的学生为调查对象,开展7个维度50个要素的Kano模型问卷调查,进行Kano模型分析。结果 “明确的实习目标”、“药学相关法律法规”等10项为必备属性,占20%;“完善的带教计划”、“详细的轮转安排”等18项为期望属性,占36%;“儿童疾病特点课程”、“儿童药动药效学特点课程”等12项为魅力属性,占24%;“带教老师的学历、职称”、“儿科处方审核”等10项为无差异属性,占20%。结论 为提高儿科药学教学质量,必须提供“明确的实习目标”、“药学相关法律法规”等10个必备属性要素,满足实习生的基本服务需求;优先满足“完善的带教计划”、“详细的轮转安排”等期望属性的18个要素,提高儿科药学教学满意度;不断改进魅力属性的12个要素,彰显儿科药学教学质量特色;适当追踪无差异属性的10个要素,适时削减和调整,减轻繁重的教学任务。根据研究结果对实习生教学进行优化,为培养优秀的儿科药师奠定基础。

Objective To explore the key factors for improving the teaching quality of pediatric pharmacy with the use of Kano model.Method The students who practiced in the pharmacy department of Kunming Children’s Hospital from October 2021 to June 2022 were selected as the survey objects,the questionnaire survey with 7dimensions and 50 elements was carried out and the results were analyzed by Kano model.Results “ Clear internship objectives”,“Pharmaceutical laws and regulations” and 10 other items were essential attributes,accounting for 20%.“Perfect teaching program”,“Detailed rotation arrangements” and 18 other items were expectation attributes,accounting for 36%.“ Characteristics of childhood diseases”,“ Characteristics of pharmacokinetic and pharmacodynamics for children” and 12 other items were Charm attributes,accounting for24%.“Teacher’s education background and professional title”,“Pediatric prescription review” and 10 other items were attributes with no difference,accounting for 20%.Conclusion In order to improve the quality of pediatric pharmacy teaching,10 essential attribute elements,such as “clear internship goal” and “pharmacy related laws and regulations”,must be provided to meet the basic service needs of interns;Priority should be given to 18 elements of expected attributes such as “perfect teaching plan” and “detailed rotation arrangement”to improve the satisfaction of pediatric pharmacy teaching;The 12 elements of charm attribute were constantly improved to highlight the quality characteristics of pediatric pharmacy teaching;Appropriate tracking of 10 undifferentiated attributes,timely reduction and adjustment,to reduce the heavy teaching tasks.Based on the results of this study,the teaching of interns is optimized to lay a foundation for training excellent pediatric pharmacists.