数字技术驱动科层组织领域化运作的逻辑——基于浙江“基层治理四平台”的案例分析

The Logic of Digital Technology Driving the Territorial Operation of Bureaucratic Organizations:A Case Study of the “Four Platforms of Grassroots Governance” in Zhejiang Province

数字技术驱动下科层组织如何运作是值得关注的重要问题。基于浙江“基层治理四平台”的案例,研究提出“领域化运作”的概念阐释数字政府运作逻辑的倾向,即数字技术驱动下科层组织愈来愈按照模块化或系统化的思维构建决策与行动的策略和方式,以强化对现实问题的整体性回应,表现为行动模式由条条分割到块块融合、组织关系由线性联系到交互网络、功能价值由追求部门绩效到整体效能等。“领域化运作”倾向是对传统科层组织部门化运作的超越,有助于增强对复杂社会问题的回应,但也面临着科层体制惯性、数字技术应用以及技术简约与现实复杂之间张力的束缚。领域化运作逻辑拓展了数字政府治理的研究视角,为理解数字技术驱动下科层组织变革提供了新的解释框架。

Digital technology drives the operations of bureaucratic organizations.But how? Based on the case of Zhejiang Province’s “Four Platforms of Grassroots Governance”,this paper uses “territorial operation”to explore the tendency of digital government’s operational logic to allow technology to drive bureaucratic organizations to construct decision-making and action strategies according to modular or systematic thinking,which helps strengthen government’s overall response to real problems.This transformation manifests by changing the action mode from segmentation to integration,changing the organizational relationship from linear connections to an interactive network,changing the value pursuit from departmental performance to overall efficiency,etc. “Territorial operations”transcends the departmentalized operations of traditional bureaucratic organizations,which helps to enhance the government’s response to complex social problems.Such modifications are not easily achieved.They face the constraints of bureaucratic inertia,the application of digital technology,and the tension between technology simplicity and reality complexity.The territorial operational logic expands the research perspective of digital government governance as well as provides a new explanatory framework for understanding the transformation of bureaucratic organizations driven by digital technology.