Kano模型在中国设计学研究中的应用

Application of Kano Model in Chinese Design Research

目的全面分析Kano模型在我国设计学领域文献中的应用现状及全局特征。方法以CNKI收录的设计学领域Kano模型相关应用文献作为数据源,以科学文献计量可视化的方法综合运用VOSviewer和CiteSpace从文献的年份产出分布、研究机构、作者和关键词聚类等方面绘制科学知识图谱,进行可视化分析以梳理研究脉络。结论结果表明检索范围内文献数量整体呈上升趋势,工科、管理学科的优势院校为我国设计学领域应用kano模型研究的应用主体;研究热点主要集中在用户满意度、用户需求、质量展开功能(QFD)、用户体验、服务设计和产品设计等方面;高被引论文构成了Kano模型在设计学领域应用的主要知识基础,并串联起大部分研究内容;文创设计、CMF设计,以及用户个性化、差异化的需求分析为未来发展新趋势;研究方法创新不明显、研究合作不紧密、高产量作者不多是现阶段研究的主要局限。

The work aims to comprehensively analyze the application status and overall characteristics of the Kano model in Chinese design literature.The relevant application literature of the Kano model in the design field collected by CNKI was used as the data source,and the scientific bibliometric visualization method was adopted to comprehensively to draw the map of scientific knowledge with VOSviewer and CiteSpace from the annual publication distribution of the literature,research institutions,authors,and key word clustering and carry out visual analysis to sort out the research context.According to the results,the number of literature within the search scope is on the rise as a whole.The superior universities of engineering and management disciplines are the main application subjects of the Kano model research in the design field of China.The research hotspots mainly focus on user satisfaction,user needs,and quality deployment functions(QFD),user experience,service design and product design.The highly cited papers constitute the main knowledge base of the application of Kano model in the field of design and connect most of the research content.The cultural and creative design,CMF design,user personalization and differentiated demand analysis are the new trend of future development.The main limitations of the current research are the lack of innovation in research methods and close research cooperation as well as fewer high-volume authors.