数字技术何以赋能城市基层社会治理——基于福州市鼓楼区“一线处置”的考察

How Digital Technology Empowers Urban Grassroots Social Governance——Based on the Investigation of “Front-line Disposal” in Gulou District,Fuzhou City

数字技术赋能城市基层社会治理,已然成为新时代一种不可阻挡的发展潮流。结合数字治理理论和赋能理论,通过对福州市鼓楼区“一线处置”社会治理改革的实践考察,描述城市基层社会治理过程中数字技术赋能的一些实际情境、动态过程和多元网络,尝试搭建数字技术与城市基层社会治理之间“赋能关系”的分析框架,挖掘其生成逻辑与运作理路。研究发现,数字技术赋能包括技术赋能、结构赋能、情感赋能三个维度,围绕资源整合、治理闭环、规则约束、权能平衡、协同共生、动力激活、情感扩散等内容,为打造高质量共建共治共享的社会治理格局、推动城市基层社会治理现代化建设提供新思路和新方法。

The empowerment of urban grassroots social governance by digital technology has become an irresistible development trend in the new era. Combining the theory of digital governance and the theory of empowerment, this paper tries to describe some actual situations, dynamic processes and multiple networks in the urban grassroots social governance empowered by digital technology through the practical investigation of the “front-line disposal” social governance reform in Gulou District of Fuzhou. This paper also attempts to build an analytical framework of the “empowerment relationship” between digital technology and urban grassroots social governance, and excavates its generative logic and operational logic behind digital technology empowerment. This study finds that digital technology enpowerment includes three dimensions of technology empowerment, structure empowerment and emotion empowerment, and puts forward the content including resource integration, governance closed-loop, rule constraint, power balance, collaborative symbiosis, dynamic activation and emotional diffusion, etc. It is expected to provide new ideas and methods for further building a pattern of co-construction, co-governance and sharing social governance, and promoting the modernization of urban grassroots social governance.