互联网时代在线学习服务师能力模型构建研究

Research on the Construction of Ability Model of Online Learning Facilitator in Internet Era

受全球疫情影响,在线学习成为新常态,在线学习服务师是在线学习服务提供者,是保障在线学习质量的关键。研究基于联通主义理论,初步构建了在线学习服务师的能力框架,面向512名在线学习者开展在线学习服务师能力需求调研,对框架进行修订和验证,最终形成了包含操作交互支持、社会网络支持、知识网络支持及认知发展支持四个能力和23个具体能力项构成理论模型。研究构建的在线学习服务师能力模型以互联网时代在线学习规律为出发点,以促进学习交互为导向,目标是促进个体在在线学习过程中的认知发展,构建的理论模型具有一定的信度和效度,对提升在线学习服务质量具有指导意义。

Influenced by global COVID-19, online learning has become popular. Online learning facilitator who provides support services is the key to promoting the quality of online learning. Based on connectivism theory, an ability model of online learning facilitator was initially constructed, and a questionnaire survey was conducted for 512 online learners. The framework was further revised and verified. Finally, a theoretical model was formed with 4 competencies and 23 specific competencies, including operational interaction support, social network support, knowledge network support and cognitive development support. Based on the law of online learning, this research aims to promote learning interaction and cognition development of individuals in the online learning process. The theoretical model has reliability and validity, and has guiding significance for improving the quality of online learning services.