粤港澳大湾区视域下网络消费者维权困境与突破

Research on Barriers to Rights Protection of “Internet + Consumption” from the Perspective of the Greater Bay Area

“互联网+消费”作为一种新型消费模式,融合了互联网技术与传统商业,拓宽了人民的消费途径,为人们的生活带来了便利。但与此同时,消费者财产安全、隐私权等合法权益的法律保护问题日益突出,为传统法律体系和规则带来了冲击和挑战。本文从消费者权益保护角度着手,以粤港澳大湾区为例,研究“互联网+消费”维权障碍问题,以期通过消除消费者维权道路的新阻碍、规制惩罚侵权行为、切实保障消费者权益,维系消费者对“互联网+消费”的信赖度,促进“互联网+消费”的健康发展。

“Internet +consumption”,as a new consumption mode,integ rates Internet technology and traditional business,broadens people’s consumption channels and brings convenience to people’s life.However,at the same time,the legal protection of consumers’ property security,privacy and other legitimate rights and interests has become increasingly prominent,which has brought impacts and challenges to the traditional legal system and rules.Therefore,from the perspective of consumer rights protection,this paper takes the Guangdong-Hong Kong-Macao Greater Bay Area as an example to study the barriers to the rights protection of“Internet+consumption”.It is hoped that by eliminating new obstacles in the way of consumer rights protection,regulating and punishing infringements,and effectively protecting consumers’ rights and interests,consumers’ trust in“Internet+consumption”can be maintained and the healthy development of“Internet+consumption”can be promoted.