如何建立聊天机器人与用户间的数字治疗联盟:关系线索的作用

How to establish a digital therapeutic alliance between chatbots and users:The role of relational cues

近年来,研究者们将“治疗联盟”(Therapeutic Alliance,TA)的概念与在线自助干预(Internet-based Self-help Interventions,ISIs)相结合,以解决ISIs中用户参与度较低的问题。这种在数字环境中形成的TA,被称之为“数字治疗联盟”(Digital Therapeutic Alliance,DTA)。随着人工智能的迅速发展,聊天机器人可模拟人类指导,相对于传统ISIs程序更易于与用户建立关系,可通过友好、尊重、倾听、鼓励、真诚、理解、信任这几个关系线索来促进DTA的发展,为解决用户低参与度的问题提供了一种新思路。未来的研究可从影响因素、ISIs技术迭代、测量规范、实验操纵等方面对DTA作进一步的探索。

To address the issue of users’poor engagement,researchers have recently integrated the therapeutic alliance(TA)concept with Internet-based self-help interventions(ISIs).Digital therapeutic alliance(DTA)are TAs established within a digital environment.A chatbot can replicate human guidance due to the rapid development of artificial intelligence,and it is easier to establish relationships with users than traditional ISIs.Furthermore,it may enhance DTA through amiability,respectfulness,attentiveness,encouragement,sincere comprehension,and mutual trust,which presents a novel solution to this issue.Future research can investigate DTA from the perspectives of affecting factors,technology iteration of ISIs,measurement specification,and experimental manipulation.