数字平台驱动下的群众监督与政府回应——以A省民生领域监督信息平台为例

Mass Supervision and Government Response Driven by Digital Platforms——A Supervision Information Platform in the Field of People's Livelihood in Province A

技术赋能的理念推动了数字政府转型,依托数字平台的政民互动逐渐成为政治沟通与对话的主要场域。以系统理论为视角,借助结构主题模型(STM),对A省民生领域监督信息平台20660条投诉举报信息及政府回应内容进行分析,系统研究数字平台对政民互动的驱动作用。研究发现,在技术层面,数字平台依靠高效率的数据采集、信息传输以及数据处理,为群众监督的便捷性和政府回应的有效性提供了变革契机;在管理层面,以平台为枢纽的归口管理,确保了政府回应内容和方式根据不同的投诉类别进行动态调整;在制度层面,全过程监督模式与政民互动深度融合,推动且保障了群众的监督权利。通过对大规模非结构化文本的处理,为理解群众监督与政府回应提供了新的视角。

The concept of technology empowerment has promoted the transformation of digital government.The interaction between the government and the people relying on digital platforms has gradually become the main field of political communication and dialogue.With the perspective of system theory and the help of structural topic model(STM),20,660 items of complaints and reports and government responses on an information platform that monitors people's livelihoods in province A were analyzed tostudy the role of digital platforms on the interaction between the government and the people.The study’s findings show the digital platform relied on high-efficiency data collection,information transmission,and data processing.In doing so,it provided an opportunity for change in the convenience of mass supervision and the effectiveness of the government’s response.At the management level,the platform was the hub,enabling the content and the mode of the government’s response to be dynamically adjusted according to the categories of complaints.Institutionally,the full-process supervision model was deeply integrated with the interactions between the government and the people to promote and guarantee the public's right to supervision.Through the processing of large-scale unstructured texts,this study provides a new perspective for understanding public supervision and government response.