信息查询与检索中的挫折研究综述

A Literature Review of Research on Frustration in Information Seeking and Searching

[目的/意义]梳理信息查询与检索领域挫折相关的研究现状,为挫折应对提供参考和借鉴。[方法/过程]从挫折内涵、信息查询挫折、信息检索挫折以及相关影响因素等角度分析国内外研究进展,归纳挫折成因。[结果/结论]已有文献结合问卷、访谈、实验、日志挖掘等多种研究方法,揭示了挫折产生原因以及用户、任务、信息结果与环境等因素对信息查询与检索挫折的影响。基于这些发现,从挫折理论模型构建、用户挫折感测量、信息素养教育以及信息服务提供等角度提出进一步研究建议。

[Purpose/Significance]The current research status related to frustration in the field of information search and retrieval is investigated,aiming to offer references for frustration coping.[Method/Process]This paper systematically analyzed domestic and international studies and summarized the causes of frustration from frustration definition,information seeking frustration,information search frustration,and frustration factors.[Result/Conclusion]The current literature combines various research methods such as questionnaires,interviews,experiments and log mining to reveal the causes of frustration and the influence of factors such as user,task,information outcome and environment on frustration in information seeking and searching.Based on these progresses,this study proposed suggestions on future research from the perspectives of frustration theory model construction,user frustration measurement,information literacy education,and information service.