基于服务设计理念的老年人智能药盒设计研究

Design of Smart Medicine Box for the Elderly Based on the Concept of Service Design

目的 老年人易患各种慢性疾病且服药依从性低,随着信息技术的发展,解决老年人服药依从性问题得到突破。从设计角度出发,运用服务设计理念,以系统共创的思维对老年人智能药盒的界面、结构、服务场景等进行探究,对智能药盒进行革新。方法 通过问卷调查、非结构式访谈、用户旅程图及层次分析法综合分析老年用户的服药需求,运用服务系统图、服务蓝图等服务设计方法,梳理老年人智能药盒的服务流程。结论 智能药盒的人机交互与系统设计是该类产品的痛点及主要需求,简化服药流程与可穿戴设计占据的权重最高,是主要的服务内容。同时重构新智能药盒系统的前台与后台流程,对新智能药盒的展现形式、功能结构、界面后台进行设计实践,为老年人的智能药盒设计提供新思路。

The elderly are prone to various chronic diseases and have low adherence to medication.With the development of information technology,breakthrough has been made in solving the problem of the medication compliance of the elderly.From the perspective of design,the concept of service design and the thinking of system co-creation were used to explore the interface,structure and service scene of smart medicine boxes for the elderly,so as to innovate in the smart medicine boxes.Through questionnaire survey,unstructured interview,user journey chart and analytic hierarchy process,the elderly users'medication demand was comprehensively analyzed.Service design methods such as service system diagram and service blueprint were used to sort out the service process of smart medicine boxes for the elderly.The human-computer interaction and system design of smart medicine boxes are the pain points and main needs of this kind of product.The simplification of medicine taking process and wearable design occupy the highest weight and are the main service contents.The foreground and background process of the new smart medicine box system is reconstructed,and design practices on the display form,functional structure and interface background of new smart medicine boxes are conducted to provide new ideas for design of smart medicine boxes for the elderly.