摘要
公共服务获得感作为民众对公共服务客观获得的主观积极心理体验,反映了居民对社会治理的认知与评价。在“以人民为中心”的治理体系建设中,居民参与对公共服务获得感具有重要影响。由于居民参与内容及方式的多样性,何种居民参与以及居民如何参与更能提升其获得感值得深入研究。论文将居民社区公共参与内容分为政府主导型参与和公民自发型参与,将公共参与渠道区分为自上而下的信息传递型渠道、自下而上的诉求表达型渠道和互动沟通型渠道。通过分析居民社区参与的6089份调研数据,研究居民社区公共参与内容和方式对个体获得感的影响机制。研究发现,自发型参与对公共服务获得感具有正向影响,而政府主导型参与对获得感的影响不具有统计显著性。即时的互动型沟通渠道,对公共服务获得感具有显著的正向影响。公民参与效能感和政治信任发挥着重要的调节作用。论文揭示了不同公民参与类型与获得感的关系,丰富了学界关于公共参与及其作用的研究,拓展了个体获得感生成的研究视角,对健全共建共治共享社会治理制度、提升公共服务获得感具有实践启示。在提升基层社会治理能力时,要注重扩大公民自发型参与,并增强政府与公民的互动沟通。
The sense of gain to public service is the subjective and positive psychological experience of the objective gain of public service.It reflects resident cognition and evaluation of social governance.In the construction of“people-centered”governance system,resident participation has an important impact on the sense of gain in public services.Due to the diversity of content and methods of resident participation,it is worth in-depth study of what kind of resident participation and how residents can participate in enhancing their sense of gain.In this study,the content of public participation in a resident community was divided into government-led participation and spontaneous citizen participation.The public participation channels were then divided into top-down information delivery channels,bottom-up appeal expression channels,and interactive communication channels.By analyzing 6089 survey responses about resident community participation,this paper examined the influence mechanism of the content and methods of resident community public participation on the individual s sense of gain.The study finds that spontaneous participation had a positive effect on the sense of gain to public service,while government-led participation had a non-statistically significant effect on the sense of gain.Instantaneous,interactive communication channels had a significant,positive impact on the sense of gain to public services.Citizen participation,efficacy,and political trust play important moderating roles.This paper reveals the relationship between different types of citizen participation and sense of gain,enriches the research on public participation and its role in academic circles,expands the research perspective of individual sense of gain,and has practical knowledge for improving the social governance system based on collaboration,participation and common interests,and improving the sense of gain to public service.When improving community social governance capabilities,attention should be paid to expanding spontaneous citizen participation and enhancing the interactions and communications between the government and citizens.
作者
谢刚
苗红娜
Gang Xie;Hongna Miao
出处
《公共行政评论》
北大核心
2023年第2期157-173,199,200,共19页
Journal of Public Administration
基金
江苏省社科基金一般项目“政治社会化路径及有效性研究”(22ZZB007)
江苏省高校哲学社会科学基金项目“社会治理的智治进路研究”(2022-12389)。
关键词
公民参与
公共服务获得感
参与效能感
政治信任
Citizen Participation
The Sense of Gain to Public Service
Participation Efficacy
Political Trust