以人民为中心理念视阈下“就医一件事”智慧服务新模式的探索实践

“Medical Service All in One”:exploration and practice of a new intelligent hospital service model based on the people-centered concept

随着社会发展与人民生活水平的提高,人民群众对就医体验要求更高。笔者选取“以人民为中心”的发展理念为研究视角,从构建、应用以及结果等多维度来分析温州医科大学附属第一医院“就医一件事”智慧服务新模式。该模式融人文关怀与数字化改革手段为一体,优化了原有就医流程,变“被动”服务为“主动”服务,结合线上线下一体化同质管理与服务,落实患者就医“最多跑一次”的理念,取得了一些成效,为医疗机构开展智慧服务建设提供借鉴和参考。

Objective:With the development of society and improvement of people’s living standards,people have higher requirements for medical experience.The author follows the development concept of“putting the people at the center”as the research perspective,and analyzes the new smart service model of“Medical Service All in One”at the First Affiliated Hospital of Wenzhou Medical University from multiple dimensions such as construction,application,and results.This model integrates humanistic care and digital reform methods,optimizes the original medical treatment process,transforms“passive”service into“active”one,and combines online and offline integrated homogeneous management and services,so that the concept of“visit once at most”to see the doctor is implemented.Accomplishments have been achieved,which may provide reference for medical institutions in the construction of intelligent medical services.