基于客服呼叫平台和WebRTC的实时视频接入与排队技术

Real⁃time video access and queuing technology based on customer service call platform and WebRTC

在实时视频会话被广泛使用的社会背景下,基于客服呼叫平台和WebRtc的实时视频接入与排队技术,构建一个实时稳定、接入有序的融媒体客服音视频会话应用。现在,许多企业都有为客户提供与客服视频通话功能的需求,通过重点研究视频接入与多客户排队功能实现实时视频通话。利用WebRTC技术与FreeSwitch技术,结合行业需求,对准痛点难点,力求提供一个完善的实时视频接入与排队方案,构建电话、文字、视频三种媒体于一体的融媒体客服,推进融媒体客服生态良性建设。

Under the social background that real-time video sessions are widely used,based on the customer service call platform and the real-time video access and queuing technology of WebRtc,a real-time,stable and orderly access to Rongmedia customer service audio and video session application is constructed.Nowadays,many enterprises have the demand of providing video call function with customer service for customers,and realize real-time video call by focusing on video access and multi-customer queuing function.WebRTC technology and FreeSwitch technology are used in combination with industry demand,aiming at the pain points and difficulties,striving to provide a perfect real-time video access and queuing scheme,to build the integrated media customer service of telephone,text and video,and promote the ecological construction of the integrated media customer service.