基于业务流程管理的公共图书馆阅读推广工作业务模型构建

Construction of Business Model of Public Library Reading Promotion Based on Business Process Management

业务流程管理在企业管理中发挥着重要作用,目前公共图书馆阅读推广工作业务的流程存在不足,利用业务流程管理的理论和框架,梳理现有的“职能型”阅读推广业务流程,通过对阅读推广活动业务流程优化重塑,构建适合图书馆阅读推广活动“端到端”流程的业务模型,并以“网络书香·阅见美好”小程序开展的历届文津图书奖专题阅读活动为例,进一步剖析业务流程,期望助力我国公共图书馆阅读推广工作的高效开展。

Business process management plays an important role in enterprise management.At present,there are defi⁃ciencies in the process of reading promotion in public libraries.Using the theory and framework of business process management,we can sort out the existing"functional"reading promotion business process,optimize and reshape the business process of reading promotion activities,and build an"End-to-End"business mod⁃el suitable for library reading promotion activities.Taking the special reading activities of previous Wenjin Book Awards as an example,further analyzes the business process.It is expected to raise the efficiency of reading promotion in public libraries in China.