煤机装备国际化广域售后服务体系建立

Establishment of International Wide-area after-sales Service System for Coal Machinery Equipment

针对煤矿特种设备种类繁多、设备复杂、设备台套数量小;国际市场范围广、距离长、各国政策不一等特点,导致设备售后呈现服务效率低下、服务质量不一、服务成本高等服务难题。以区域化、属地化、个性化为思想,采用“一点多面”的管理组织形式,结合不同市场实际情况,形成总体管控、区域独立的售后服务体系。解决了国际化过程中设备售后服务在空间与时间、品质与成本上的矛盾,实现售后服务高效、高质、低成本的目标。建立煤矿特种设备国际化广域售后服务体系是企业走向世界、站稳市场、实现企业稳步盈利的关键。

In view of the coal mine special equipment variety,the equipment complex,the equipment set quantity is small,the international market scope is wide,the distance is long,each country policy is different and so on characteristics,result in the equipment after-sales service efficiency is low,service quality is not the same,high service cost service problems.With the idea of regionalization,localization and individuation,adopting the management organization form of"one point and many sides"and combining with the actual situation of different markets,an overall management and control and regional independent after-sales service system will be formed.It solves the contradiction between space and time,quality and cost in the process of internationalization,and achieves the goal of high efficiency,high quality and low cost.The establishment of International Wide-area After-sales Service System of coal mine special equipment is the key for enterprises to go to the world,stand firm in the market and make steady profits.