智慧旅游背景下“服务礼仪”课程教学改革

Teaching Reform of Service Etiquette Course under the Background of Wisdom Tourism

随着人们的生活水平的提高,旅游成为我国国民经济的重要支柱产业。因为旅游业的不断发展,各大高校纷纷增加了对旅游服务礼仪专业的招生,并对其教学质量给予了更多的关注。目前,中国旅游业正处在一个开放转型的时代,作为一种现代服务业,旅游业的发展受到了信息技术的极大支持,而随着旅游业和信息产业的融合,旅游业将会向信息化、智能化、科技化方向发展。通过对旅游服务礼仪专业教学中存在的一些问题进行剖析,并给出合理的建议,以期对旅游服务礼仪专业的教学改革有所帮助。

With the improvement of people’s living standard,tourism has become an important pillar industry of our national economy.With the continuous development of tourism,colleges and universities have increased the enrollment of tourism service etiquette major and paid more attention to its teaching quality.At present,China’s tourism industry is in an era of open transformation.As a modern service industry,its development has been greatly supported by information technology.With the integration of tourism and information industry,the tourism industry will develop in the direction of informationization,intelligence and technology.This paper analyzes some problems existing in the teaching of tourism service etiquette,and gives some reasonable suggestions,hoping to be helpful to the teaching reform of tourism service etiquette.