菲律宾婴幼儿照料服务规范和服务标准对我国婴幼儿照料服务发展的启示

The Inspiration of Philippine Code of Practice and Standard for Child Care Service on the Development of Child Care Service in China

随着我国三胎政策的实施和家庭育儿的现实需要,人们对婴幼儿照料服务规范和服务标准的期待也愈来愈高。然而,低标准、低规范的服务,一直是市场和客户关注的焦点。菲律宾婴幼儿照料服务规范、工作指引和服务标准,在核心要求上表现为标准和规范的服务流程、全面和细致的服务标准;在特征上主要体现为重视被照顾者的生命与安全,讲究工作次序和分类,实操性较强,注重细节和责任意识,并注重赋能以培养照顾者的能力。这启示我们,在婴幼儿照料领域应设置更有温度、更有指引性的服务规范和服务标准,重视赋能的技巧和方法以培养更有专业水平的照顾者,以提高婴幼儿照料服务质量和满足人们对美好生活的追求和需要。

With the implementation of China's three-child policy and the practical needs of family child-rearing,people have more and more expectation from the standard of infant and toddlers care service.However,the low service standard has been under the attention of the market and customers.The code of practice,guidelines and standards for infant and toddlers care services in the Philippines are expressed in core requirements as standardized service processes,comprehensive and detailed service standards;It is characterized by attention to the life and safety of the person being cared for,attention to work order and classification,strong practicality,attention to detail and sense of responsibility,attention to train the ability of caregivers and etc.provide such suggestions in the field of infant and toddlers care as more warm and guiding service norms and standards should be worked out,and more emphasis should be placed on the skills and methods to train more professional caregivers,in order to improve the quality of care services and to meet people's pursuit and needs for a better life.