学科交叉融合驱动下的学科服务再造——以北京师范大学图书馆为例

Subject Service Recreation Driven by Interdisciplinary Integration——Taking Beijing Normal University Library as an Example

北京师范大学图书馆学科服务团队在基于变革的基础上,秉持跨学科和交叉学科发展的要求,以学科用户为核心,开启了全新的学科服务团队再造。本文通过北京师范大学图书馆学科服务团队的实例,从六个方面全面介绍了学科服务团队的参与人员、组织结构、目标客户、潜在需求、服务产品和售后服务,并将重点放在推出系列“服务产品”上。学科服务团队以企业经营理念为指导,将学科服务产品巧妙转化为特色,推出了学科资源支持服务、信息素养支持服务、科研支持服务等产品。团队通过整合图书馆的各类资源,全面设计和布局学科服务体系,为目标客户提供全方位、精准化的学科服务产品。本文旨在为高校图书馆学科服务的理论研究和实践创新提供参考借鉴。

The subject service teams of Beijing Normal University Library,based on the concept of“change”,meets the requirements of interdisciplinary and cross-disciplinary development.With a focus on subject users,they have initiated a new round of reconstruction for the subject service team.The article comprehensively introduces the subject service team from six dimensions:team members,organizational structure,target customers,potential needs,service products and after-sales service,with a particular emphasis on the series of“service products”introduced.The subject service teams employed a business-oriented approach to deliver excellent subject services,transforming subject service products into distinctive features.They have launched service products such as subject resource support services,information literacy support services,and research support services.By integrating various resources within the library,the teams designed and implemented a comprehensive subject service system to provide targeted and precise subject service products for their target customers.The aim is to offer valuable insights and references for theoretical research and practical innovation in subject services in university libraries.