高铁座椅旅客乘坐舒适满意度调研及改进策略研究

Research on the Satisfaction Survey and Improvement Strategies for High Speed Rail Seat Passengers'Riding Comfort

本文通过对高铁不同类型的旅客在乘坐高铁过程中对座椅舒适度的体验满意度进行深入调研,调研发现高铁的社会认可度和使用率都很高,但存在旅客乘坐高铁时对座位体验满意度不高的现状,针对满意度不高的座椅使用体验,本文提出了解决办法,一方面重点改进高铁座椅的靠背、坐垫、脚踏板,另一方面增加座椅的语音提醒、按摩等功能性服务,以期对我国高铁座椅舒适度的提升做出参考。

This paper conducts in-depth research on the satisfaction of different types of passengers with seat comfort during high-speed rail travel.It is found that the social recognition and usage rate of high-speed rail are high,but there is a current situation where passengers are not satisfied with the seat experience during high-speed rail travel.In response to the low satisfaction of seat usage experience,this paper proposes to focus on improving the backrest,cushion,and pedals of high-speed rail seats,provides solutions for adding functional services such as voice reminders and massages to seats,in order to provide reference for improving the comfort of high-speed rail seats in China.