摘要
当前算法控制对零工工作者的影响效应仍然存在分歧。鉴于此,文章基于社会信息加工理论,探究算法控制通过工作卷入和消极情绪影响零工工作者在线工作时长的机制,并厘清工作游戏化在上述关系中所起到的调节作用。通过对282名全职外卖骑手的多时点问卷数据分析发现:算法控制对零工工作者在线工作时长具有显著负向影响;算法控制既可以通过诱发消极情绪抑制零工工作者在线工作时长,又可以通过增强自我效能感促进零工工作者在线工作时长;工作游戏化分别正向和负向调节算法控制对工作卷入和消极情绪的影响;进一步地,工作游戏化对工作卷入和消极情绪中介效应路径的调节作用也得到了验证。这些结论扩展了对算法控制影响效应的认识,同时也为平台优化算法控制和管理零工工作者提供了理论支持。
Currently,there is still disagreement about the effects of algorithmic control on gig workers.In view of this,based on social information processing theory,this study explores the mechanism of algorithmic control influence on the employee's online working hours through job involvement and negative emotions,and clarifies the moderating role of job gamification in the above relationship.The results show that algorithm control has a significant negative effect on the online working hours of gig workers.Algorithm control can not only suppress online working hours by inducing negative emotions of gig workers,but also promote online working hours by enhancing the self-efficacy of gig workers.Job gamification positively and negatively moderates the influence of algorithm control on job involvement and negative emotions respectively.Furthermore,the moderating effects of job gamification on the mediating pathways of job involvement and negative emotions were also verified.The above findings expand the understanding of the effects of algorithmic control,and provide theoretical support for the platform to optimize the algorithmic system and effectively manage gig workers.
作者
刘善仕
玉胜贤
刘嫦娥
LIU Shanshi;YU Shengxian;LIU Chang'e(School of Business Management,South China University of Technology,Guangzhou 510641,China;School of Business Management,Hunan University of Technology and Business,Changsha 410205,China)
出处
《商业经济与管理》
北大核心
2023年第5期17-28,共12页
Journal of Business Economics
基金
国家自然科学基金重点项目“共享理念下的多元雇佣:合作型人才管理理论构建与作用机理研究”(71832003)
国家自然科学基金面上项目“绩效评估与反馈中的人机协同:模式、影响效应与作用机理”(72272054)
教育部人文社会科学基金项目“智能制造对企业员工影响的双刃剑效应及干预策略研究”(22YJA630049)
湖南省自然科学基金面上项目(2022JJ30208)
湖南省教育厅科学研究重点项目(21A0375)。
