公共价值管理:图书馆应对“棘手问题”的解题思路

Public Value Management:Solutions to"Wicked Problem"in Library

随着全球化进程的深化与社会经济快速发展,对“棘手问题”的处理成为管理中的新常态,使得图书馆在价值层面“应该做什么”和路径层面“怎么做”都面临极大的挑战。在这种复杂情境中,试图在传统管理框架内寻找事件因素之间的关系、规律并建立模型越来越难。公共价值管理范式以实用主义、行动主义和演化主义的方法论为基础,强调根据具体情境制定组织战略、选择适合的管理模式,对于图书馆管理具有天然的适用性。其解题思路是,从公共价值、授权环境、运作能力3个维度构建“图书馆公共价值战略三角”框架:以公共价值的实现和创造为组织战略目标;对外通过政治授权和制度保障等合法性途径构建授权环境,获得外部公共资源的支持;对内整合行政资源,通过打造运作能力将公共价值创造行为或活动落到实处。在这一过程中,图书馆管理者要始终关注并不断寻求3个维度之间最大程度的匹配和平衡。

With the deepening of globalization and the rapid development of social economy during the past forty years,the treatment of"wicked problems"has become the new normal in management.It makes libraries face great challenges in terms of"what should be done"at the value level and"how to do it"at the path level.In this complex situation,it will be more and more difficult to try to find the relationship and law between event factors and establish a model within the traditional management framework.The paradigm of public value management is based on the methodology of pragmatism,activism and evolutionism.It emphasizes the development of organizational strategies and the selection of appropriate management models according to specific situations,which is naturally applicable to library management.The solution is to try to construct the framework of"library public value strategic triangle"from three dimensions of public value,authorizing environment and operational capacity.This framework takes the realization and creation of public value as the organizational strategic goal;builds an authorizing environment through political authorization and system guarantee to obtain support from external public resources;internally integrates administrative resources,and implements public value creation behaviors or activities by building operational capacity.In this process,library managers should always pay attention to and constantly seek the maximum matching and balance between the three dimensions.