流程式赋权:界面治理如何提升政府运行保障效能--兼论数字界面对组织界面的调试与补充

Process Empowerment:How to Improve the Efficiency of Government Operation Guarantee by Interface Governance--Also on the Debugging and Supplement of Digital Interface to Organization Interface

公共事务的复杂性、科层制政府的专业化分工与民众需求一体化间的矛盾对政府体制改革提出了新的挑战。界面政府理论提供了一种政府改革的思路。通过重构界面,与科层制政府联结,最大化满足民众需求,亦保持政府组织的专业性,提高政府效能。研究表明,界面组织通过流程化的权力配置机制与科层制组织进行衔接,调整体系内权责关系,权责清晰使得各部门间能够有效协作,提高整体效能。数字化发展及其虚拟界面的应用又通过将体系内部分“权力”线上化,将实体界面部分职能“隐身”,有效遏制界面组织本身的行政扩张,使其继续发挥治理效能。

The complexity of public affairs,the specialized division of bureaucratic government and the integration of people's needs pose new challenges to the reform of government system.The interface government theory provides an idea of government reform.Through the reconstruction of the interface and the connection with the bureaucratic government,we can meet the needs of the people to the greatest extent,and also maintain the professionalism of the government organization and improve the eficiency of the government.Based on the in-depth analysis of the interface construction and governance process in the reform of the government operation security management system,this paper constructs a theoretical framework for the interface governance to improve the government eficiency.The research shows that the interface organization connects with the hierarchical organization through the process-based power allocation mechanism,adjusts the power and responsibility relationship within the system,and makes the power and responsibility clear so that all departments can effectively cooperate and improve the overall efficiency.The digital development and its application of virtual interface also"invisible"some functions of the physical interface by online part of the"power"in the system,effectively curbing the administrative expansion of the interface organization itself,and enabling it to continue to play its governance effectiveness.