公共服务包容性发展的创新逻辑——基于全球60个典型案例的分析

The Innovative Logic for Inclusive Development of Public Services: An Analysis Based on 60 Typical Cases Worldwide

通过质性的内容分析方法对2015-2020年60个联合国公共服务奖获奖案例进行研究,从中提炼、总结了公共服务包容性发展的创新逻辑。研究发现:公共服务包容性发展存在政策创新、流程创新和治理创新三种创新逻辑,其中政策创新凸显“一个都不落下”的价值理念,强调通过差异化公共服务供给回应特殊群体需求,拓展特殊群体的发展机会,实现公共服务的平等共有;流程创新强调技术赋能整体性服务供给,从而提升政府公共服务能力,使更多民众能够享有优质公共服务;治理创新强调多元主体共同提供公共服务,并且增进主体间的合作,由此推动公共价值的共同创造。

Through a qualitative content analysis method,this paper studies 60 award-winning cases of UN public service awards from 2015 to 2020,refines and summarizes the innovative logic of inclusive development of public service.It is found in the study that inclusive development of public services has three innovative logics:policy innovation,process innovation and governance innovation.Among them,policy innovation demonstrates the concept of“leaving no one behind”and emphasizes responding to the needs of special groups through differentiated public service supply and expanding their development opportunities,so that everyone can have equal access to public services.Process innovation emphasizes that technology can empower the holistic service supply and thus improve the public service capacity so that more people can enjoy high-quality public services.Governance innovation emphasizes the joint provision of public services by multiple entities and the enhancement of cooperation among entities to promote the joint creation of public value.