新冠疫情信息传播媒介对用户信息焦虑的影响研究

Research on the Influence of COVID-19 Information Media on Users’ Information Anxiety

[目的/意义]旨在探究新冠疫情期间,信息传播媒介对用户信息焦虑的影响。[方法/过程]通过问卷调查收集547位用户的数据,借助相关统计分析,分别从电视/广播、社区公告/展板/横幅、短视频平台、网络社交平台、微信、新闻资讯平台和人际渠道7种媒介角度,分析信息媒介对用户信息质量、信息利用环境、信息素养、信息检索系统质量和个人认知5种焦虑的影响。[结果/结论]信息质量焦虑是各媒介用户的主要问题;通过短视频平台获取信息的用户信息焦虑水平最高,其次是社区公告与微信;通过新闻资讯平台获取疫情信息的用户信息焦虑水平最低;在线上媒介中,用户更信任官方媒体。

[Purpose/significance]This paper aims to explore the impact of information dissemination media on users’information anxiety during the COVID-19.[Method/process]This paper collects 547 users’data through questionnaire.Using relevant statistical analysis the influence of information media on users’information quality information utilization environment information literacy quality of information retrieval system and personal perception of 5 types of anxiety is analyzed from 7 media perspectives:TV/radio community announcement/exhibition board/banner short video platform online social platform WeChat news and information platform and interpersonal channel.[Result/conclusion]Information quality anxiety is the main problem for users of each medium;users who obtained information through short video platforms have the highest level of information anxiety followed by that from community announcements and WeChat;users who obtained information about the COVID-19 through news and information platforms have the lowest level of information anxiety;users trust official media more among online media.