基于胜任力模型的后勤管理队伍全流程培养体系构建与实践

Construction and Practice of Whole Process Training System for Logistics Management Team Based on Competency Model

目的基于胜任力模型建立符合医院后勤管理者培养、考核、评价、晋升全流程综合培养体系。方法以文献研究、岗位说明书、STAR访谈及专家讨论结果为依据构建后勤管理者胜任力模型,将其7大维度24个胜任力要素作为标准体系进行实际应用,衍生出识别与筛选、培养与发展、考核与评价、淘汰与晋升四个模块,具体结合360度评价、KPI评价等方法,反馈回标准体系形成闭环。结果构建基于胜任力模型的后勤管理者绩效考核体系。结论经实践证明,以胜任力模型为基础的综合培养体系不仅提升了后勤管理者的综合能力,也保证了管理业绩的持续实现,是契合医院后勤变革发展的有效路径。

Objective To establish a comprehensive training system based on competency model that conforms to the whole process of training,assessment,evaluation and promotion of hospital logistics managers.Methods Based on the results of literature research,job description,STAR interview and expert discussion,the competency model of logistics managers was constructed.24 competency elements in 7 dimensions were applied as a standard system,and four modules were derived,namely,identification and screening,training and development,assessment and evaluation,elimination and promotion.It combined with 360-degree evaluation,KPI evaluation and other methods,feedback back to the standard system to form a closed loop.Results The performance appraisal system of logistics managers based on competency model was established.Conclusion The practice has proved that the comprehensive training system based on the competency model not only improved the comprehensive ability of logistics managers,but also ensured the continuous realization of management performance,which was an effective way for the reform and development of hospital logistics.