价值共创视角下高校图书馆知识服务模式研究

Knowledge Service Mode of University Libraries from the Perspective of Value Co-creation

[目的/意义]用户作为高校图书馆的利益相关主体,参与构建价值共创视角下的高校图书馆知识服务模式,以期为高校图书馆知识服务可持续发展和创新发展提供新思路、新方式。[方法/过程]引入价值共创理论整合已有高校图书馆知识服务模式的组成要素,探索高校图书馆与用户共同创造服务价值的知识服务模式架构设计与实现过程。[结果/结论]构建了由参与主体、服务内容、服务场景和服务手段4部分组成的价值共创视角下高校图书馆知识服务模式,并基于服务内容主线分准备阶段、价值行动实施阶段、价值评估与创新阶段探索高校图书馆知识服务模式的实现过程。基于价值共创理论构建高校图书馆知识服务模式在现阶段有一定的必要性和可行性,可更好地适应知识服务情景、表达用户知识服务需求、提升知识服务质量和用户满意度,为用户高质量参与高校图书馆知识服务价值创造提供参考和借鉴。

[Purpose/Significance]Multiple elements such as the diversification and complexity of knowledge service scenarios,the interdisciplinary content,the subdivision and embedding of service needs,the individual wisdom of different methods,and the subjective initiative of supply and demand have all prompted university libraries to continuously promote the innovative development of their knowledge service models.Attracting,guiding,supporting and encouraging stakeholders to participate in the creation of service value has become the future development trend and an important strategic choice of innovative service models.As the stakeholders of university libraries,users are considered to be included in the knowledge service of libraries,and participate in the construction of knowledge service mode of university libraries from the perspective of value co-creation,so as to provide new ideas and new ways for the sustainable development and innovative development of knowledge services in university libraries.[Method/Process]The theory of value co-creation emphasizes the importance of users'participation in value creation.Its core is interaction,and attaches importance to the value creation of stakeholders in the process of interaction.Therefore,users are introduced to participate in the knowledge service of university libraries to create value.Based on the theory of value co-creation,this paper integrates the elements of knowledge service mode of university libraries,and explores the architecture design and implementation process of knowledge service mode of university libraries from the perspective of value co-creation.[Results/Conclusions]The elements of the knowledge service model of university libraries from the perspective of value co-creation are composed of four parts:participants,service content,service scenarios and service means.The four elements are integrated into the architecture design of the knowledge service model of university libraries from the perspective of value co-creation.The realization process is divided into three stages:preparation stage,value action implementation stage,value evaluation and innovation stage,and the realization process is explained in detail.Based on the theory of value co-creation,it is necessary and feasible to construct the knowledge service mode of university libraries at this stage.It can better adapt to the knowledge service situation,express the user's knowledge service demand,improve the quality of knowledge service and user satisfaction,and provide reference for users to participate in the value creation of university library knowledge service with high quality.In future research,the combination of value co-creation theory will further explore the modes and methods of users'participation in university libraries knowledge services.