营业厅服务状态实时监测装置研究与应用

Research and Application of Real-time Monitoring Device for Service Status of Business Hall

供电营业厅服务状态监测是改善客户入厅体验的重要手段,可以有效减少排队时间,针对目前传统叫号机存在的不足,研制一种服务状态实时监测客户端系统,通过现场叫号机、叫号柜台坐席显示系统与手机客户端连接,客户可以借助手机客户端,远程获知营业厅客户等待状态,缩短排队时间,提升服务质量和客户满意度。

The monitoring of service status in power supply business halls is an important means to improve customers'entry experience,which can effectively reduce queuing time.In response to the shortcomings of traditional call machines,this article develops a real-time monitoring client system for service status.Through on-site call machines and call counter seat display systems connected to mobile clients,customers can use mobile clients,Remote access to the waiting status of customers in the business hall and the on-the-job situation of counter business personnel,reducing queuing time,improving service quality and customer satisfaction.