PDCA循环管理用于发热门诊自助云药房的管理效果分析

Effect Analysis of PDCA Cycle Management in Fever Clinic Self-service Cloud Pharmacy Management

目的研究发热门诊自助云药房管理过程中应用PDCA循环模式的效果。方法选择2021年1月—2022年6月枣庄市中医医院发热门诊药学工作者15名,根据自助云药房管理的管理模式不同分为对照组(2021年1—9月)和研究组(2021年10月—2022年6月)。对照组实施常规门诊药房管理,研究组实施PDCA循环模式管理。对比两组药学工作者对管理模式的满意度、药品调配时间、调配差错性事件、投诉事件发生率、管理前后业务能力考核成绩。结果研究组对管理模式满意度高于对照组,差异有统计学意义(P<0.05)。研究组药品调配时间短于对照组,差异有统计学意义(P<0.05)。研究组调配差错性事件、投诉事件发生率低于对照组,差异有统计学意义(P<0.05)。研究组管理后业务能力考核成绩高于对照组,差异有统计学意义(P<0.05)。结论发热门诊自助云药房管理过程中应用PDCA循环模式,可明显缩短药品调配时间,减少调配差错性事件、投诉事件的发生,大幅度提高药学工作者的业务素质和能力,提升管理模式满意度。

Objective To study the effect of applying PDCA cycle mode in the management process of fever clinic self-service cloud pharmacy.Methods From January 2021 to June 2022,15 pharmaceutical workers in fever clinic of Zaozhuang Traditional Chinese Medicine Hospital were selected and divided into control group(January to September 2021)and research group(October 2021 to June 2022)according to different management modes of self-service cloud pharmacy.The control group implemented routine outpatient pharmacy management,while the research group implemented PDCA cycle management.Compared the satisfaction of two groups of pharmaceutical workers with the management model,drug dispensing time,dispensing error incidents,complaint incident rates,and business ability assessment scores before and after management.Results The satisfaction of the research group with the management model was higher than that of the control group,and the difference was statistically significant(P<0.05).The drug dispensing time of the research group was shorter than that of the control group,and the difference was statistically significant(P<0.05).The incidence of allocation errors and complaints in the research group was lower than that in the control group,and the difference was statistically significant(P<0.05).The business ability assessment scores of the research group after management were higher than those of the control group,and the difference was statistically significant(P<0.05).Conclusion The application of PDCA cycle mode in the management process of self-service cloud pharmacies in fever clinics can significantly shorten the time of drug dispensing,reduce the occurrence of dispensing errors and complaints,greatly improve the professional quality and ability of relevant practitioners,and improve the satisfaction of the management model.