摘要
结合医疗咨询服务现状,依托三甲医院“互联网+”咨询服务模式,利用“互联网+”、人工智能等信息技术,探索和构建基于人工智能的问答机器人,实现医疗咨询服务的高效性、便捷性和可持续性。依托三甲医院“互联网+”服务模式,围绕临床和管理实际需求,以三甲医院已有咨询问答知识为基础,构建基于人工智能的问答机器人,能有效提高患者就医体验感和患者满意度,进一步解决咨询服务效率不高的问题。
Combined with the current status of hospital consultation services,relying on the"Internet+"consultation service model of the hospitals,using"Internet+",artificial intelligence and other information technologies,explore and build the question answering robot based on artificial intelligence,which can achieve the efficiency,convenience and sustainability of medical consultation services.Relying on the"Internet+"service model of hospital,centering on the actual needs of clinical and management,and basing on the existing knowledge of consultation problems in the hospitals,builting the question-andanswer robot based on artificial intelligence,which can effectively improve the patient's medical experience and satisfaction,and which can further solve the problem of low efficiency consultation services.
作者
王浩
WANGHao(The Second Affiliated Hospital Chongqing Medical University,Chongqing 400072,China)
出处
《信息与电脑》
2023年第14期190-193,共4页
Information & Computer
基金
基于人工智能的问答机器人探索与应用(项目编号:ZHYX202123)。
关键词
问答机器人
医疗咨询服务
人工智能
“互联网+”
questions and answers robot
medical consultation services
artificial intelligence
"Internet+"
