基于PLS-SEM方法的移动图书馆读者使用意向影响因素研究

Research on the Influencing Factors of Readers’Usage Intention in Mobile Libraries Based on PLS-SEM Method

[目的/意义]旨在分析造成读者不愿使用移动图书馆的原因,为进一步开发和使用图书馆APP提供学术参考。[方法/过程]研究整合了SERVQUAL模型、IS模型和TAM模型,提出理论假设并设计量表进行调查。采用PLS-SEM和fsQCA分析方法对数据进行检验。[结果/结论]感知易用性、服务质量和系统质量是影响读者使用移动图书馆的主要因素。然而,感知有用性和信息质量对读者意图没有显著影响。此外,服务质量和感知易用性与感知有用性呈正相关。fsQCA结果显示,在不同的配置测试下,感知易用性、信息质量和服务质量仍然是影响读者使用意向的关键因素。

[Purpose/significance]This paper aims to analyze the reasons why readers are reluctant to use mobile libraries and provide academic reference for further development and use of library APP.[Method/process]The study integrates the SERVQUAL model IS model and TAM model proposes theoretical hypotheses and designes scales for investigation and uses methods of PLS-SEM and fsQCA analysis to test the data.[Result/conclusion]Perceived ease of use service quality and system quality are the main factors that affect readers’use of mobile libraries.However perceived usefulness and information quality have no significant effect on reader intention.In addition service quality and perceived ease of use are positively related to perceived usefulness.fsQCA results show that perceived ease of use information quality and service quality are still the key factors affecting readers’usage intention under different configuration tests.