电商平台承担信息审查义务的困境与出路

The Dilemma and Solutions of E-commerce Platforms Undertaking the Obligation of Information Review

电商平台在为经营者和消费者提供信息交互场域的同时,享有一定的网络空间治理权,具有公共属性。但从商事角度来看,其作为网络交易参与者,又受到私法规制,具有契约属性。这种双重法律地位,决定了电商平台必须兼顾信息审查与信息保护两方面责任。新技术的发展,使电商平台的审查能力不断提升,因而有必要对该领域里的“避风港”规则做出调整。在保护消费者合法权益的基础上,重置电商平台的审查规则,合理确定审查范围,区分审查重点,构建多元审查标准,建立动态审查机制,加强审查过程中的交流协作。

E-commerce platforms provide business operators and consumers with a venue for information interaction.Though they enjoy certain cyberspace governance power,the platforms have public attributes.But from a commercial point of view,as a participant in online transactions,e-commerce platforms are subject to private laws,and have contractual attributes as well.This dual legal status determines that e-commerce platforms must take into account the responsibilities of both information review and information protection.The development of new technologies has continuously improved the review capabilities of e-commerce platforms.Therefore,it is necessary to reflect on the“safe haven”rules in the e-commerce field.On the basis of protecting the legitimate rights and interests of consumers,it is necessary to reset the review rules of the e-commerce platform,reasonably determine the scope of reviewing,discriminate the focus of reviewing,build multiple reviewing standards,establish a dynamic reviewing mechanism,and strengthen communication and cooperation in the reviewing process.