云通信服务垃圾信息问题治理研究

Research on Countering Spam Problem of Cloud Communication Service

当前,云通信服务正在快速兴起,相关市场逐步壮大,为广大用户带来了通信便利,降低了中小企业通信成本,助力数字经济发展。同时,此类服务也伴随着骚扰电话、垃圾短信等垃圾信息扰民问题,引起了部分用户的投诉和社会舆情。针对云通信服务快速发展态势,对主要的服务架构与应用场景进行系统化梳理,分析造成垃圾信息问题的关键环节,并给出了监管治理、经营合规和创新发展等建议,鼓励云通信服务合规发展,有效赋能实体经济。

At present,the cloud communication service is rising rapidly,and the relevant market is gradually expanding,which brings communication convenience to the majority of users,reduces the communication cost of small and medium-sized enterprises,and helps the development of the digital economy.At the same time,this kind of service is also accompanied by the problem of disturbing the people with spam information such as unwanted phone calls and spam messages,which causes complaints from some users and social public opinion.Aiming at the rapid development trend of cloud communication service,it systematically combs the main service architecture and application scenarios,analyzes the key links that cause the problem of spam information,and gives suggestions on regulatory governance,service compliance and innovative development to encourage the compliance development of cloud communication service and effectively empower the real economy.